Introduction
At Peak Cottages Direct, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. We comply with UK data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following types of personal data:
- Personal Identification Information: This may include your name, email address, phone number, and address when you book a cottage, make an enquiry, or contact us.
- Technical Data: Information about your device, browser type, IP address, and browsing behaviour on our website, collected through cookies.
- Transactional Data: Information regarding bookings, payments, and any services you request.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To process and manage bookings, including payments and reservations.
- To communicate with you regarding your booking, enquiries, and customer service requests.
- To improve our website and services based on your interactions and feedback.
- To send you marketing communications, special offers, and updates (if you have opted in).
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with the following:
- Service Providers: Trusted third parties who assist us with website operations, payment processing, and booking management.
- Legal Compliance: We may disclose your personal data if required by law, to comply with legal obligations or to protect our legal rights.
4. Data Security
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to secure it. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies
Our website uses cookies to improve your browsing experience, analyse website usage, and offer relevant content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect website functionality.
For more information, please refer to our [Cookie Policy].
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your data.
- Right to Object: You can object to the processing of your personal data for marketing purposes.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
To exercise these rights, please contact us using the details below.
7. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites, so we encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us.